Last Updated on 08/03/2026
Thank you for choosing to be part of the Birch Hill Homes community (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to your data when you visit www.birchhillhomes.com and use our services.
By accessing our website or services, you agree to the terms outlined below.
1. What Information We Collect
1.1 Information You Voluntarily Provide
We may collect personal information when you:
Submit a contact form
Book a consultation
Request services
Subscribe to marketing communications
Opt-in to SMS/text communications
Communicate with us via email, phone, or text
This information may include:
Full name
Email address
Phone number (including mobile number)
Company name
Job title
Business details shared during consultations
Any other information you voluntarily provide
1.2 Information Collected Automatically
When you visit www.birchhillhomes.com, we may automatically collect:
IP address
Browser type and version
Device type
Operating system
Pages viewed
Time and date of visit
Referring URLs
Website interaction data
2. How We Use Your Information
We use the information we collect to:
Respond to inquiries and provide services
Schedule consultations and appointments
Deliver contracted marketing and related services
Improve website functionality and performance
Personalize user experience
Send marketing communications (if you opt in)
Send SMS updates and reminders (if you opt in)
Maintain CRM and internal records
Analyze advertising and campaign performance
Enforce our policies and agreements
Comply with legal obligations
We do not sell your personal information.
3. SMS Opt-In & Communication Policy
If you provide your mobile phone number and explicitly opt in to receive SMS communications from Birch Hill Homes:
You consent to receive text messages related to appointments, service updates, and marketing communications.
Message frequency may vary.
Message and data rates may apply depending on your carrier.
You may opt out at any time by replying:
STOP – to unsubscribe
HELP – for assistance
Your SMS consent and mobile number will not be sold, rented, or shared for third-party marketing purposes.
4. Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies & Tracking Practices
We use cookies, pixels, tags, and similar tracking technologies to:
Analyze website traffic
Improve user experience
Measure advertising effectiveness
Track conversions
Deliver relevant advertising
This may include tools such as:
Google Analytics
Google Ads
Meta (Facebook/Instagram) Pixel
Other analytics or advertising providers
You can manage or disable cookies in your browser settings. Disabling cookies may affect certain website functionality.
6. Data Sharing
We may share your information with trusted third-party service providers that assist in operating our business, including:
CRM platforms
Email marketing providers
SMS communication providers
Scheduling software
Website hosting providers
Advertising platforms
Analytics providers
These providers are contractually required to protect your data and use it only for specified purposes.
We may also disclose information if required by law or to protect our legal rights.
7. Data Security & Handling
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
Secure hosting environments
SSL encryption
Role-based access controls
Password-protected systems
Limited internal access
Routine system monitoring and updates
While we take reasonable precautions, no system can guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to:
Fulfill the purposes described in this policy
Provide services
Comply with legal and accounting requirements
Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
9. Your Privacy Rights
Depending on your location, you may have rights under applicable privacy laws including GDPR, CCPA, and PIPEDA.
You may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent
Request data portability
To exercise your rights, contact us at:
10. International Data Transfers
If you are accessing our services from outside our operating country, your information may be transferred to and stored in jurisdictions with different data protection laws.
By using our services, you consent to such transfers.
11. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
Continued use of www.birchhillhomes.com signifies acceptance of any updates.
13. Contact Us
Birch Hill Homes
Email: [email protected]
Website: www.birchhillhomes.com
Last Updated on April 12, 2025
Thank you for choosing to be part of the Birch Hill Homes community (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.birchhillhomes.com, and use our services. Please read this policy carefully to understand what we do with the information we collect.
1. Information We Collect
We collect personal information in the following ways:
1.1 Information You Voluntarily Provide
When you:
Contact us via forms, email, or phone
Book a consultation or request a service
Subscribe to newsletters or marketing content
We may collect:
Full name
Email address
Phone number
Company name
Job title
Other information you voluntarily provide
1.2 Information Collected Automatically
When you use our website, we automatically collect certain information such as:
IP address
Browser type and version
Device information
Operating system
Pages visited
Time and date of visit
Referring URL
1.3 Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
Track user activity for analytics
Remember preferences
Improve user experience
You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use your personal information to:
Provide services and respond to inquiries
Improve and optimize website performance
Customize user experience
Send marketing communications (if you opt-in)
Maintain internal records and reports
Enforce our terms and policies
Comply with legal obligations
3. Legal Bases for Processing (GDPR Compliance)
If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:
Consent: You have given clear permission.
Contractual necessity: To fulfill a contract or service.
Legal obligation: To comply with the law.
Legitimate interests: For operating and improving our business.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share it with:
4.1 Third-Party Service Providers
We use trusted third-party vendors to help operate our website and services, including:
CRM and email marketing platforms (e.g., Mailchimp, ActiveCampaign)
Scheduling tools (e.g., Calendly, Acuity)
Web analytics (e.g., Google Analytics)
Website hosting providers
They are contractually obligated to protect your data and only use it for specified purposes.
4.2 Legal and Regulatory Disclosures
We may disclose your information if required by law or to:
Comply with a legal process
Protect rights, property, or safety of our company, clients, or others
Enforce our terms of use
5. Data Retention
We retain your personal data only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal and accounting obligations
Resolve disputes or enforce our agreements
If you request deletion, we will erase your data unless legally required to retain it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
Secure hosting
SSL encryption
Role-based access controls
Regular updates and monitoring
Despite our efforts, no system is 100% secure. You use our website at your own risk.
7. Your Privacy Rights
7.1 Your Rights (GDPR - EU/EEA Residents)
You have the right to:
Access your data
Correct inaccurate data
Erase your data (“Right to be Forgotten”)
Restrict or object to processing
Withdraw consent
Data portability
To exercise these rights, contact us at [email protected]
7.2 California Residents (CCPA)
You have the right to:
Know what personal information is collected and why
Request deletion of your personal data
Opt-out of the sale of your personal data (we do not sell your data)
Non-discrimination for exercising these rights
To submit a CCPA request, email [email protected]
8. Email Marketing & Communication Preferences
If you opt-in to receive marketing emails, you may unsubscribe at any time using the link in our emails or by contacting us. Transactional and essential service emails may still be sent.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies separately.
10. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it promptly.
11. International Data Transfers
If you are visiting from outside Canada, be aware that your information may be transferred to and stored in Canada or other countries with different data protection laws. By using our services, you consent to this transfer.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." Continued use of our website signifies acceptance of the updated terms.
13. Contact Us
If you have any questions, concerns, or would like to exercise your rights, please contact us:
Birch Hill Homes
Email: [email protected]
Website: www.birchhillhomes.com